The first ninety days decide the next three years.
Why transition decides everything
Most service failures are transition failures.
Staff who were never screened. Equipment that never arrived. Chemicals nobody was trained on. Logs that were promised and never started.
We run transition as a checklist with dates and a named owner for each line.
Before the first shift
Nothing starts until this list is closed.
- Full facility walk with the administrator, DON and maintenance director — units, laundry, storage, soiled holding, loading area and exterior
- Baseline linen count by category, against par
- Equipment audit — what exists, what works, what is missing
- Chemical and dispenser audit — what is installed, what is being poured by hand, what needs to be corrected
- Review of existing logs and records, and what state they are in
- Scope of work documented room by room and area by area
- Incumbent staff assessed, interviewed and, where retained, re-screened and re-trained as Prestige employees
- Level 2 background screening cleared for every assigned employee before anyone works a shift
- Off-site orientation completed before the first shift
- Safety data sheets placed at the point of use and confirmed
- Assignment sheets, schedules and shift structure built and posted
Weeks one to four
The manager is on site full time from day one.
- Manager on site full time from day one
- Daily rounds with the administrator during the first two weeks
- All logs live from the first shift — room sign-off, pest, lint trap, linen delivery, supply usage
- First deep clean and floor care recovery work identified in the walk, scheduled
- Weekly progress review with facility leadership
Ongoing
What keeps running after the transition closes.
- Monthly formal audit, scored and reviewed with the facility
- Audits alternate between day and off-hours, so the work is observed as it is actually performed
- Monthly linen inventory
- Monthly in-service, documented with a sign-in sheet
- Monthly report to the administrator and participation in QAPI
- Quarterly review of scope against how the building has changed
Your current staff
Most facilities want to keep at least some of the existing team.
We assess the incumbent team, interview them, retain where appropriate, and re-screen and re-train the people who join us. It is the question that stalls these decisions more than price, and it has its own page.
Start here
Tell us what your facility needs.
We walk the facility with your administrator, director of nursing or environmental services director, review the current scope, the linen position, the condition of the floors and the state of the documentation, and put the whole scope in writing.