One campus, three levels of care, one standard.
A continuing care campus runs three regulatory environments
and three sets of resident expectations at the same time.
One department should hold all of it.
One campus, three regulators
The quality gap between the front of campus and the back is usually visible.
Independent living residents are private-pay customers who compare your building to a hotel. Assisted living is licensed and surveyed. Skilled nursing is federally certified and surveyed harder. Most campuses handle this with different staff, different standards and different supervision in each building, which is why the quality gap between the front of campus and the back of campus is usually visible.
We staff the campus as one department with one manager, one training curriculum and one set of records — and we scope each building to its own requirement rather than averaging them.
Scope across the campus
Each building to its own requirement, not to an average.
- Independent living apartment cleaning on a stated schedule, with resident-facing service standards
- Assisted living and memory care to the licensure standard of the state the campus sits in
- Skilled nursing to the federal requirements of participation
- Common areas, dining venues, fitness, salon, theatre and administrative space
- Campus-wide floor care, exterior and window programs on one calendar
- Linen and laundry consolidated where it makes sense, separated where it must be
Start here
Tell us what your facility needs.
We walk the facility with your administrator, director of nursing or environmental services director, review the current scope, the linen position, the condition of the floors and the state of the documentation, and put the whole scope in writing.